Return & Refund Policy
Please fill in your address in all details, otherwise the package we mail to you will be returned to us.
========>> RETURN POLICY <<========
IF You Are Not Happy with Your Order
If you are not happy about your purchase, you are guaranteed with a 30-day return period, starting from the date you receive the product. The product must be in new condition with no visible wear or tear. You (the buyer) will be responsible for paying the shipping costs for returning items, if it is not due to manufacture defects or other quality related reasons.
Please note: Shipping costs are non-refundable.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged Items or Low QualityIf the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via customer@lazyhousehome
Including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, clearly displayed. We’ll send you replacements as soon as we confirmed the situation, there is no need to return the defective ones. We will use this information to help you with your order and eliminate errors in future.
========>> CANCELLATION <<========
Cancelling Unshipped OrdersIf you are cancelling your order which has not been shipped out yet, please kindly contact us via customer@lazyhousehome. For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out OrderIf you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that point. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
========>> Warranty <<========
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
- Expose under extreme temperature
No returns/exchanges for products with water immersion will be accepted.
========>> REFUND POLICY <<========
If you feel the product that you’ve purchased does not show the expectations that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
- If the product you’ve purchased is completely non-functional.
- If you did not receive your product within 45 business days (South America) after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.